Refunds and Complaints
Refunds and Complaints
Order Modifications & Cancellation
To ensure we ship out products efficiently, we begin processing your order immediately after it's placed. Unfortunately, once orders are submitted, they cannot be cancelled or modified.
Incomplete or Damaged Products
Please contact us within 12 working days from the date of delivery if you receive incomplete or damaged products. You can reach us by phone/SMS/WhatsApp at 09048888860 or by email at hello@studiomilel.com. Issues reported after this timeframe will not be valid, except in extreme cases.
Wrong Delivery Address
Contact us immediately at 09048888860 or hello@studiomilel.com if you provided an incorrect delivery address. However, once orders are processed, they cannot be cancelled or modified. In cases where a wrong address is provided and the items are undeliverable at the first attempt, you will be charged for a second delivery attempt.
Customer Complaints
At Milel, we strive to deliver exceptional experiences with every product and service. However, we understand that sometimes things may not go as planned. If, for any reason, you're not completely satisfied with your Milel experience, we want to hear from you! Our dedicated Customer Care team is here to help resolve any issues quickly and effectively.Simply send an email to hello@studiomilel.com and we'll be happy to assist you.
